SHIPPING & RETURNS
SEND CONDITIONS
Shipping costs are FREE for orders over € 29.90 in the entire national territory except for the Balearic Islands and the Canary Islands.
Shipping costs for orders less than € 29.90 in the entire national territory except for the Balearic and Canary Islands.
- 1 pair: € 6
- 2 pairs: € 9
- 3 pairs: € 12
- 4 pairs in advance: € 15
Shipping costs in the Balearic Islands:
- 1 pair: € 7
- 2 pairs: € 9
- 3 pairs: € 12
- 4 pairs in advance: € 15
For shipping to Canary Islands the shipping price is € 30 / shoes.
For shipping to Portugal the shipping price is € 20.
The transport will be carried out through a company specialized in delivery of parcels. The delivery time will be between 24 and 72 business hours, if the shipment is International it will depend on the country, from the confirmation of the order, depending on the destination.
The confirmation of the order will be instantaneous when the payment is made with credit card, Paypal or is selected against reimbursement. For payments by bank transfer, once we have received the deposit. For orders that are made after 7:00 p.m., the order will be considered to have been made the following business day. However, under the circumstances of the market and the availability of the product may occur unwanted delays.
In these cases the delay in delivery, unless it is manifestly disproportionate or lacking in justification, will not entail the resolution of the sale or entail the payment of compensation or variation of the price.
- For shipments to France, Germany, Italy, Belgium, Holland, Luxembourg and Austria:
- 1 pair: € 20
- 2 -3 pairs: € 30
- 4 pairs in advance: € 50
- For shipments to Poland, Czech Republic, Denmark, Hugria and Switzerland:
- 1 pair: € 25
- 2 -3 pairs: € 30
- 4 pairs in advance: € 50
- For shipments to Sweden, Ireland, Slovakia, Slovenia, Romania, Lithuania, Latvia, Estonia and Finland:
- 1 pair: € 35
- 2 -3 pairs: € 40
- 4 pairs in advance: € 50
- For shipments to Croatia, Serbia, Norway and Bulgaria:
- 1 pair: € 50
- 2 -3 pairs: € 60
- 4 pairs in advance: € 70
- For shipments outside the European Union: USA, Saudi Arabia and Japan the cost will be € 200 / pair.
- No shipments are made to Greece.
CONDITIONS OF RETURN
The costs generated by the returns will have a charge of € 10 in management and transport costs, which we will deduct from the amount to be returned to the client.
To make the return, send an email with your name, the reference of the order and the reason for the return and we will manage everything; only, you must prepare the package correctly packed for the shipment and, where appropriate, the advertising elements that could accompany it.
As soon as the package arrives at our warehouses and is checked, we will proceed to: Make a new shipment if the return is due to a change in size.
Make an invoice by discounting € 10 for management and transportation costs, if the reason for the return is different and make the refund through the payment method you chose.
Returns or changes in size from the Canary Islands and the Balearic Islands will be borne by the customer through the transport they consider appropriate, being the client responsible until the package is delivered to our facilities.
The costs generated by the returns will have a charge of € 10 in management and transport costs, which we will deduct from the amount to be returned to the client.
To make the return, send an email with your name, the reference of the order and the reason for the return and we will manage everything; only, you must prepare the package correctly packed for the shipment and, where appropriate, the advertising elements that could accompany it.
As soon as the package arrives at our warehouses and is checked, we will proceed to: Make a new shipment if the return is due to a change in size.
Make an invoice by discounting € 10 for management and transportation costs, if the reason for the return is different and make the refund through the payment method you chose.
Returns or changes in size from the Canary Islands and the Balearic Islands will be borne by the customer through the transport they consider appropriate, being the client responsible until the package is delivered to our facilities.
Returns from countries: Austria, Belgium, Denmark, Switzerland, Sweden, Germany, France, Italy, Ireland, the Netherlands, Luxembourg, Norway, Saudi Arabia, Japan , Republic, Czech, Croatia, Slovakia, Slovenia, Estonia, Finland, Hungary, Poland, Serbia and Turkey: the customer will be responsible for sending it by their means , unless the product sent has an error by the company.